Senior Relationship Officer MSE

Closing Date: 
Friday, July 5, 2019
Location of the Job: 
Gaborone, Botswana
Reference Number: 
N/A

A job vacancy has arisen within the LFSB tenable for the above-mentioned position reporting to the New Business Manager, the details of the role are outlined below:

Purpose of the Job:

The purpose of the job is to ensure the following:

To grow and retain a portfolio of high value commercial relationships by performing a proactive, mobile, value adding financial partnership role, ensuring that close personal attention is given to providing a full array of customized financial solutions and services tailored to meet the growth needs and potential of the portfolio.

 

Key Accountabilities:

Profitable Growth in Sales

  •  Providing advice on, promoting, selling and structuring of financial solutions customized to best meet the financial needs of Micro & Small customers
  • Selling includes acquiring and opening new  business accounts on a face-to face basis, as well as
  • Cross-selling additional value added solutions to the existing portfolio to assist clients in growing their businesses
  • Identifying and taking ownership of sales leads generated for associate Group company stakeholders e.g. Consumer Lending; Banc assurance (where available) etc. to ensure a quick and knowledgeable response
  • Mining and analysing customer data to identify and plan for expansion and/or additional business opportunities
  • Developing and implementing a client-calling schedule to visit all clients in the portfolio

Customer Service Quality and Efficiency

  • Providing a central advisory/information/ query handling service point for the portfolio
  • Performing a proactive liaison role between customers and back office service fulfilment and credit functions
  • Interacting frequently and closely with all clients to analyze and establish ongoing needs and to assist clients to better understand their financial requirements
  • Accurately and efficiently processing customer mandates/ documentation requirements for financial facilities

Lending Support and Risk Management

  • Planning and implementing annual credit reviews for the portfolio
  • Explaining and structuring/ customizing credit loan facility options, parameters and qualifying criteria
  • Supporting customers in the completion of credit application information requirements e.g. balance sheets, financial statements and management accounts
  • Notifying customers regarding the approval/ decline of credit loan facilities
  • Exploring alternative solutions in the event of declines from Credit.

 

Knowledge and Experience Required of Job Holder:

  • A Diploma/Degree in any business
  • At least 5 years working experience in a financial Institution
  • Good negotiation skills
  • Demonstrated integrity and ethical standards
  • Professional demeanor
  • Technical expertise and knowledge of financial products
  • Effective listening, communication (verbal and written), and negotiating skills

Interested employees should forward their applications accompanied by Curriculum Vitae to the provided email address.

 

Apply: