Senior Relationship Officer MSE
A job vacancy has arisen within the LFSB tenable for the above-mentioned position reporting to the New Business Manager, the details of the role are outlined below:
Purpose of the Job:
The purpose of the job is to ensure the following:
To grow and retain a portfolio of high value commercial relationships by performing a proactive, mobile, value adding financial partnership role, ensuring that close personal attention is given to providing a full array of customized financial solutions and services tailored to meet the growth needs and potential of the portfolio.
Key Accountabilities:
Profitable Growth in Sales
- Providing advice on, promoting, selling and structuring of financial solutions customized to best meet the financial needs of Micro & Small customers
- Selling includes acquiring and opening new business accounts on a face-to face basis, as well as
- Cross-selling additional value added solutions to the existing portfolio to assist clients in growing their businesses
- Identifying and taking ownership of sales leads generated for associate Group company stakeholders e.g. Consumer Lending; Banc assurance (where available) etc. to ensure a quick and knowledgeable response
- Mining and analysing customer data to identify and plan for expansion and/or additional business opportunities
- Developing and implementing a client-calling schedule to visit all clients in the portfolio
Customer Service Quality and Efficiency
- Providing a central advisory/information/ query handling service point for the portfolio
- Performing a proactive liaison role between customers and back office service fulfilment and credit functions
- Interacting frequently and closely with all clients to analyze and establish ongoing needs and to assist clients to better understand their financial requirements
- Accurately and efficiently processing customer mandates/ documentation requirements for financial facilities
Lending Support and Risk Management
- Planning and implementing annual credit reviews for the portfolio
- Explaining and structuring/ customizing credit loan facility options, parameters and qualifying criteria
- Supporting customers in the completion of credit application information requirements e.g. balance sheets, financial statements and management accounts
- Notifying customers regarding the approval/ decline of credit loan facilities
- Exploring alternative solutions in the event of declines from Credit.
Knowledge and Experience Required of Job Holder:
- A Diploma/Degree in any business
- At least 5 years working experience in a financial Institution
- Good negotiation skills
- Demonstrated integrity and ethical standards
- Professional demeanor
- Technical expertise and knowledge of financial products
- Effective listening, communication (verbal and written), and negotiating skills
Interested employees should forward their applications accompanied by Curriculum Vitae to the provided email address.