Senior Relationship Officer
A job vacancy has arisen within the LFSB tenable in Jwaneng for the above-mentioned position reporting to the Solution Business Development Manager, Lobatse the details of the role are outlined below:
Purpose of the Job:
- Identify possible sales opportunities and generate new business for Letshego
- Oversee the branch or Satellite
Key Accountabilities:
- Maintain set branch targets monthly.
- Retain clients.
- Plan and conduct a local CSI initiative consistent with regional CSI budgets.
- Engage employers on a quarterly basis through official functions and ceremonies that allow broader networking.
- Monitors and analyses competitor activities to assess threats.
- Identifies and organises training, planned maintenance and other services, helping customers use the products more productively.
- Develops a deep understanding of the technical and business challenges that branch face, then identifies opportunities to increase sales of related products and services.
- Ensure that the Jwaneng branch adheres and maintains the Letshego standard for branch look and feel.
- Collect feedback from all customers during the tenure of the annual sales promotion regarding service delivery at the Jwaneng branch.
- Post adequate manpower within the branch to efficiently serve customers that come into contact with the branch.
- Address and resolve all queries, and escalate to the SBDM those outside the mandate of the branch
Key Performance measures
- Sales and financial targets as per KPA scorecard:
- Portfolio profitability measured by contribution
- Number and quality of leads written
- Customer satisfaction index
- Customer retention
- Risk: Quality of business measured by % non-performing loans (joint accountability with Credit)
- Quality of call reports and annual reviews
- Competence rating
- Build a capacity planning to meet the demand during off peak and non-peak periods
- Improve Sales Capturing Process in order to achieve efficient processing standard and allow segregation of duties.
Knowledge and Experience Required of Job Holder:
- A Diploma/Degree in any business
- At least 5 years working experience in a financial Institution
- Good negotiation skills
- Demonstrated integrity and ethical standards
- Professional demeanor
- Technical expertise and knowledge of financial products
Interested employees should forward their applications accompanied by Curriculum Vitae to the provided email address.