Regional Branch Manager:Central/North Eastern Namibia

Job Description: NORTH EAST (RUNDU): REGIONAL BRANCH MANAGER

 

Reports to: CHIEF EXECUTIVE OFFICER - LMFSN

 

Purpose of the Job:

1. To design and implement a sales strategy for the region in order to grow revenue and achieve market share growth.  

2. Manage and coach staff to develop a high performance culture in sales as well as operations by embedding a quality sales culture and a superior customer experience, meet campaign and sales budget, attracting and retaining the best skills, managing risk and improve the bottom line

3. To ensure access points under your control understands and meet the strategic business needs of the sales and aligned to performance matrix.  

4. To maximize customer portfolio for cross sell and new business opportunities as well as strengthening relationship between key stakeholders.  

5. Accountable for the operational, functional and strategy implementation of the access points within the respective region.

 

Key Accountabilities: 

1. Align and manage targets and budgets goals whilst ensuring effective cost control.

2. Deliver an exceptional customer experience through simple, affordable and accessible solutions and by inculcating our customer service standards across the region.

3. Manage growth of customer base in line with set targets.

4. Good relationship management with key stakeholders 

5. Manage existing clients and grow portfolio through making contact and generating leads

6. Source new regional clients in effort to diversify and expand business proposition

7. Conduct routine analysis of competition within the region and assist in researching market

8. Plan and conduct regional sales activations and promotions.  Set standards and benchmarks for measuring successful campaign executions.

9. Ensure periodic training is done at branches and bi-annual staff review are conducted

10. Ensure sales and approval processes are adhered to in accordance internal policies and procedures

11. Manage marketing requirements for the region (branding, advertising & sponsorships etc.)

12. Maintain a consistent look-and-feel across all branches, in accordance with Group “Branch Standards and Maintenance Policy”

13. Provide accurate and reliable sales statistics to compile sales reports and dashboards.

14. Implement service standards which builds rewarding relationship, proposes innovations and allows others to provide exceptional client experience.

15. Translate strategies into actionable goals and execute relevant initiatives aligned to strategic objectives with specific performances measures and control system to track progress

16. Develop a deep understanding of the market, competition and new trends. 

17. Research and identify new entrants in the relevant market and assess opportunities and threats from these entrants

18. Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies.

19. Manage own development to increase competencies.

 

Knowledge and Experience Required of Job Holder:

2) Related degree/diploma would be an added advantage

3) 5 Years related experience of which 2 years are on managerial level

4) Computer literate

5) Fluent in English (speak and writing)

6) No criminal record

 

Additional Information:

Multi-cultural awareness, sensitivity and relatability and the ability to interact with a wide range of differing levels of customers.