Receptionist

Closing Date: 
Friday, July 5, 2019
Location of the Job: 
Francistown, Botswana
Reference Number: 
N/A

A job vacancy has arisen within the LFSB tenable in Francistown for the above-mentioned position reporting to the Solution Business Development Manager, the details of the role are outlined below:

Purpose of the Job:

  • Receive and welcome clients
  • Promptness in attending to clients
  • Assisting clients in filling their application forms.

 

Key Accountabilities: 

  • Accuracy and explanation of requirement needed
  • To check if clients brought all the requirements
  • Ability to detect fraud and report them immediately
  • Efficient communication with colleagues for uniformity of products and procedures within the company
  • Making sure sales targets are met
  • Retention of existing customers through database management
  • Minimizing settlements and retaining clients
  • To ensure the clients are served timely
  • Improve customer satisfaction
  • Gather more feedback from our clients

 

 

Key Performance measures

  • Sales and financial targets as per KPA scorecard
  • Portfolio profitability measured by contribution
  • Number and quality of leads written
  • Customer satisfaction index
  • Customer retention

 

Knowledge and Experience Required of Job Holder:

  • Diploma in any business related course
  • Customer-Service Skills
  • Demonstrated integrity and ethical standards
  • Professional demeanor
  • Effective listening, communication (verbal and written), and negotiating skills

 

Interested employees should forward their applications accompanied by Curriculum Vitae to the provided email address.

Apply: