Group Core Support Systems Lead

Closing Date: 16 December 2022.

Reports to: Group IT Applications Manager

Education:

Bachelor's Degree - preferably in Information Technology or a Diploma in Computer Science or related IT Certificates.

Experience:

5+ years of experience as a Manager, Project Manager or in a leadership role.

PMP or project management experience.

Experience in implementing ERP Systems and prior IT project management experience in a financial services environment is strongly preferred.

Microsoft certification (s) MCSA or MCITP

CISCO certification (s) CCNA

Knowledge:

Understanding and knowledge of ISO 27000 series of IT Security standards (more specifically ISO 27002)

Understanding of BS7799 Standards as applicable to IT Information Security

Maintaining focus on customer satisfaction through process improvement, workfolow automation, and two-way communications.

Knowledge of all systems operations processes, procedures ans quality standards.

Knowledge of IT Security Audit fundamentals.

Technical knowledge of the following products will be advantageous:

    CyberArk

    Alien Vault

    AlgoSec

    Open DNS

In-depth knowledge of IBM/Tivoli Workload Scheduler (IWS/TWS), including related control and monitoring systems.

Demonstrate proficiency with Microsoft Project, Smaersheet or other Project Management toolsets, as well as Microsoft Office products including Visio and PowerPoint.

Excellent interpersonal skills, and ability to work with diverse personality types.

Skills:

Able to convert technical jargon to a business audience.

Good verbal and written communication

Good interpersonal and teamworking skills

Analytical interpersonal and teamworking skills

IT forensic analysis

Incident handling and analysis

Familiarity with automated workload management and monitoring.

Must be able to support various SDLC, i.e. Dev, Test, Implementation and Production.

Experience in creating and maintaining operational run books for distributed batch operations.

Experience in Agile application development and SCRUM concepts.

Critical Deliverables / Core Accountabilities and Responsibilities

Builds and maintains relationships with the Service Owners and Managers.

Manages critical incidents, gathering key information from supporting sources on the call, effectively determining appropriate courses of action, engaging and escalating involvement of required resources.

Takes technical support ownership of all Field Operations related systems.

Logs and follows up on issues with 3rd party software suppliers.

Responds to support requests promptly and meet agreed Service Leve Agreements (SLAs).

Influences data management principles and approaches to how we store, report and present data.

Produces user documentation as required.

Documents any system administration activities and processes to ensure a smooth handover for absences, leavers or new starters.

Performs data management activities to improve data quality and remove duplications of data within systems.

Works with the BI and Analytics team to ensure reporting for the system meets business needs.

Closing Date: 16 December 2022

Application Email: [email protected]

Interested candidates should forward their applications accompanied by Curriculum Vitae to  [email protected] by indicating the position they are applying for in the subject email: e.g. Ref: Group Core Support Systems Lead

Closing Date: 10 December 2022

Application Email: [email protected]