Call Center Outbound Agent x2

A job vacancy has arisen within the LFSB tenable in Gaborone for the above-mentioned position. The details of the role are outlined below:

Purpose of the Role:

The Call Center Agent is to make phone calls on behalf of the company to potential customers particularly to make sales, collect or share some data that includes surveys, telemarketing or verifications to achieve set financial objectives.

Key Accountabilities:

Financials

• Achievement of pay-outs

Sales and Marketing

• Mining database by interacting by phone with the customers to solicit loan sales. 
• Obtaining possible customer leads and conducting follow up on first point of contact
• Implement targeted sales campaigns
• Sales and marketing initiatives to improve “online” service
• Delivering prepared sales scripts to persuade potential customers or clients to purchase the company products
• Describing products, responding to questions, and obtaining customer information

Customer Service

• Taking proper care that outbound calls do not disturb, annoy, or offend customers
• Ensuring customer satisfaction when rendering services
• Maintaining customer confidentiality

Operational Efficiency

• Able to detect and prevent fraud
• Accuracy and detail in explanation of loan requirements needed
• Efficient communication with colleagues for uniformity of products and procedures within the company

Requirements Knowledge and Experience Required of Job Holder:

• Diploma in any field
• Telesales experience.
• Good keyboard skills and impressive telephone etiquette
• Speak English and Setswana

Skills and competency requirements

• Computer literate at basic level (MS Word, MS Excel and MS Outlook)
• Planning & organising (operational knowledge)
• Human Relations Knowledge
• Problem Solving
• Innovations in role