QUALITY ASSURANCE OFFICER-MICRO LENDING

Closing Date: 
Friday, May 17, 2019
Location of the Job: 
Windhoek, Namibia
A job vacancy has arisen within the Operations Department of Letshego Bank Namibia for the above-mentioned position, the details of the role are outlined below:
 
Purpose of the Job:
 
The Quality Assurance clerk in the Quality Assurance department is responsible to ensure that Loan Vetting and Approval is done accurately and in a timely manner.
 
Key Accountabilities:
 
1. Enhancing Customer Experience
 
 Ensure that documents related to loan applications are correct and agree with the supporting documents obtained on a daily basis to ensure timeous approval of loans
 Ensure there’s is an Active APS reservation for each loan application processed
 Liaise with NDMS and outside branches as well as Sales staff on errors applications in timely manner
 Attend to telephone enquiries from clients.
 
2. Operational Risk
 
 Ensure that the affordability checks for clients meet the standard as per Credit Policy and Legal requirements.
 
3. Business Process Enhance / Process Innovation
 
 Participate in the continuous assessment and improvement of business processes, moving towards ‘Automated processes’ (eForms, eReports)
 
4. Business Continuity Management
 
 Understand and participate in the action plan implemented to meet the company Health and Safety strategies and action plans aimed at mitigating the health and safety risk within the company.
 
5. People Management
 
 Responsible for own personal development.
 Participate in annual performance reviews as per the agreed timeframes/deadlines.
 
Additional Information
 
1) Able to communicate at all levels.
2) Dynamic, enthusiastic, energetic.
3) Promote effective teamwork and deal effectively with conflict situations
4) Ability to come up with new ideas and a fresh respective.
5) A flexible attitude towards work (Work-life balance)
6) Ability to communicate both written and orally with all levels of the company external parties.
 
Minimum Job requirements:
 
 Must have grade 12 with minimum 25 points
 Must have at least one year work experience
 Must be PC Literate
 Must have excellent communication skills, attention to details and be able to multitask.
 
Interested candidates should forward their applications accompanied by Curriculum Vitae and certified documents to the provided email address
Closing date for applications: 17 May 2019
Apply to (email address): [email protected]
Standard Disclaimer: Only shortlisted candidates will be contacted