MANAGER: Channels, Payments & Settlements

Job Description:

Position: MANAGER: CHANNELS, PAYMENTS & SETTLEMENTS

Reports To: CHIEF OPERATIONS OFFICER

Purpose of the Job:

1. To ensure the efficient functioning the electronic channels (USSD/IB/Cards) as well as processing settlement of payments within Letshego Bank Namibia and National Payment System. Responsible for the maintenance of best practice, standards and procedures in regards to the payments and settlement function in accordance with local and international association payments and clearing rules and regulations. This is a support function, therefore, the incumbent must be customer centric and have high regard for customer service and problem resolution.

Key Accountabilities:

1. Overall understanding and custodianship of the LBN Payments operations/functions of the SWIFT, NISS, Card, IB, USSD and EFT payment systems (all LBN Payment Systems);

2. Understanding of the Namibia Payments System (NPS) and the relevant integration points;

3. Understanding of Interbank clearing rules and processes;

4. Awareness of the Bank of Namibia Payments and Settlements System Department (PSSD), Business Services Department and related determinations on payments and banking products;

5. Ensure the existence of adequate processes and controls to provide assurance that all SWIFT/ NISS, Card, IB, USSD and EFT payments/ transactions (outward/ inward) received during the day are completely and accurately processed within the prescribed turn-around time (TAT) and that any pending items are identified and promptly attended to;

6. Represent the company at the appropriate industry forums and projects;

7. Strive to reduce the errors in processing outward / inward payment transactions;

8. Coordinate with correspondent banks for following up on any transfers not processed (outward) and for any queries on incoming remittances;

9. Co-operate /Engage with the Customer Contact Centre and IT Support functions for resolving SWIFT / NISS, Card and EFT related issues;

10. Engagement with vendors and manage SLA to ensure the high availability and performance of our channels / payments systems;

11. Ensure high standards of confidentiality to safeguard commercially sensitive information;

12. Ensures that daily processing, control of related financial transactions and inward / outward EFT, Cards and NISS transactions in accordance with documented procedures and in accordance with the various settlement windows (Namclear, NISS);