Manager Operations

Position: Operations Routine Control Supervisor

Reports To: MANAGER OPERATIONS

Purpose of the Job (Job Summary):

The purpose of this role is to ensure the adherence to routine control procedures and contained in approved policies and procedure manuals. The role performs assessments/inspections on the effectiveness of the controls and continuously review breaks in controls as identified via reported incidents, and recommend improvements to address gaps and inefficiencies.

The role shall provide value added services such as the provision of process/control training to address shortcomings identified in its routine assessments and recommend changes for improvement.

 

Key Accountabilities:

1. Strategic Operations Management Focus/Delivering Operational Efficiency

 To continuously research and implement initiatives aimed at improving operational efficiencies within the organisation.

 Assist the Manager Operations in all operational matters and contribute to the overall performance of the department by pro-actively identifying areas for improvement, including automation of processes.

 Managing the monthly updating of the Branch Operations Dashboard / Scorecard and the monthly reporting of the branch performance.

 Ensuring that the controls set out in the Operations Dashboard are executed upon and tracked for continuous improvement and risk management.

 Management of the branch Operational Risk Management Plan (ORMP).

 Ensure that training gabs/training needs are identified and addressed.

 Monitor performance of the branch/departments administration environment with specific focus on risk containment.

 Perform independent observations on the application and adherence of bank regulations, policies and processes within the administration environment within branches/departments.