ARREARS CLERK
Closing Date:
Friday, April 13, 2018
Location of the Job:
Namibia
Purpose of the Job:
To process and assist in monitoring daily collection duties in a well-established arrears department.
Key Accountabilities:
1) Ensure that Bad debt/Write offs are kept to the minimum(Impairment ratio 1% of loan book).
2) Arrears to be attended to and daily processing and following up of non-performing loans are done.
3) Identify true non-payment accounts by checking APS and client statements and give reasons on causes of arrears and opening of new files.
4) Do a thorough credit assessment on accounts that shows arrears from 1-999 days before proceeding with approval on the NPA queue and that the queue are cleared by end of day.
5) Attend to accounts with S Status immediately as they are reported and that feedback are given promptly.
6) Assisting customers in debt counselling by advising top-ups and consolidations.
7) Good customer service to be maintained with internal and external customers by working in a team respectfully and attending to queries promptly with feedback.
8) Register and respond to customer queries by solving them within 48 hours.
9) Arrears to be resolved within 90 days and establish reason for non-payment with both employer and client and all loans at 180 days to be submitted for write off.
10) All clients that are called, pay by the promised date.
11) Adhering to policies and procedures on credit policy.
12) Ensure that KPA are done by every quarter end.
13) Maintaining a good relationship with external debt collector (ABTRAC) by regular telephone contact.
14) Submitting Copies of Files that was written off, to ABTRAC accurately and by the 7th of each month.
15) Ensure that defaulted clients are loaded on ITC and COMPUSCAN by the 10th of each month.
16) Downloading of Arrears Summary and Bad Debt Summary Report first working day of the month and submitting it to management.
17) Do Insurance Settlement on time and accurately every month and handing it over to third party debt collector for further collection.
18) Any other AD-HOC duties required.
Knowledge and Experience Required of Job Holder:
1) Grade 12 Certificate with minimum 25 points and at least 2 years’ experience in a debt collecting department.
2) Experience in the financial industry will be an advantage.
3) Advanced Microsoft Excel Skills.
4) Accuracy and attention to detail.
5) Work delivery according to deadlines.
6) Integrity and honesty.
Apply: