Operations Routine Control Officer

The purpose of this role is to ensure the adherence to routine control procedures and contained in approved policies and procedure manuals. The role performs assessments/inspections on the effectiveness of the controls and continuously reviews breaks in controls as identified via reported incidents, and recommend improvements to address gaps and inefficiencies. 

The role shall provide value added services such as the provision of process/control training to address shortcomings identified in its routine assessments and recommend changes for improvement. 

 

Key Accountabilities: 

1. Strategic Operations Management Focus/Delivering Operational Efficiency 

• Assist the Manager Operations in all operational matters and contribute to the overall performance of the department by pro-actively identifying areas for improvement, including automation of processes. 

• Managing the monthly updating of the Branch Operations Dashboard / Scorecard and the monthly reporting of the branch performance. 

• Ensuring that the controls set out in the Operations Dashboard are executed upon and tracked for continuous improvement and risk management. 

• Management of the branch Operational Risk Management Plan (ORMP). 

• Ensure that training gabs/training needs are identified and addressed. 

• Monitor performance of the branch/departments administration environment with specific focus on risk containment. 

• Perform independent observations on the application and adherence of bank regulations, policies and processes within the administration environment within branches/departments. 

• To ensure compliance with business processes, and regulatory requirements in branches 

• Assist with the development and implementation of preventative measures and control mechanisms when and where needed, e.g. branch management control schedules and diary systems for branch operations supervisors. 

• Monitor and control branch control activities in regard completion, correction and storage of bank documents within the branch administration environment, e.g. opening documents, mandates and reports. 

• Monitor control over bank assets and registers. 

• Monitor the application and effective use of the financial solutions, services and the adherence to laid down processes and procedures. 

• Perform routine branch inspections to assess level of adherence to the controls and procedures. 

 

2. Enhancing Customer Experience 

• Provide support and guidance to management and staff regarding systems, processes, procedures operational support matters. 

• Supporting the delivery of ‘Same look n feel Letshego branches’ 

• Assisting with the delivery of the ‘Letshego Service Promise’ through appropriate branch structures and processes. 

• Actively seeking ways to improve the branch support and process flow to support the ‘One-Stop-Financial Solutions’ philosophy 

 

3. Business Process Enhance / Process Innovation 

• Ensure that operational procedures and processes are developed and implemented successfully according to expectations and goals set in order to improve customer service and enhance staff productivity 

• Driving Innovation via the continuous assessment and improvement of business processes, moving towards ‘Automated processes’ (eForms, eReports) 

• Championing business process improvement through the appropriate forums and ensuring that suggestions are channelled through to the Country Management Committee for approval and implementation. 

• Assist and support branch environment and departments with the identification, assessment and management of operational risk and compliance issues. 

 

4. Risk Management 

a) Operational Risk 

• Ensure the development and implementation of compliant, flexible and robust controls to improve the business performances in branches. 

• Annual review of systems and procedures to improve efficiency and reduce risk. 

• Ensuring that actions plans for the rectification of all risks identified through the Branch Operations Dashboard/Scorecard are tracked. 

• Tracking the rectification of all outstanding audit (internal and external) findings and the monthly reporting thereon. 

• Ensuring that Losses-due-to-Errors are kept within the tolerance levels of the organisation. 

 

b) Business Continuity Management 

• Ensure that Business Continuity Plans are drafted and tested with regard to the Core Banking System, 

• Ensure that Business Continuity Plans are drafted and approved by Country Management Committee and reviewed as per the BCM Policy. 

• The management of the BCM Dashboard and the execution of departmental action items stemming from the BCM dashboard. 

 

5. People Management 

• Assist and support branch environment with identification and development of training needs and knowledge. 

• Responsible for own personal development and the development of any sub ordinates to report to this position 

• Revise all training documents applicable to routine control responsibilities and activities for accuracy and relevance. 

• Assist business units with on the job training when and where requested. 

• Ensure that annual performance reviews are held as per the agreed timeframes/deadlines. 

 

Knowledge and Experience Required of Job Holder: 

• Must have Grade 12 with minimum 25 points 

• University degree or equivalent professional qualification in banking an advantage. Demonstrate a good level of ability in both English and basic Mathematics 

• At least 3 years’ experience in an Operations or related area of in the financial services sector 

• Experience in Training/Communication, specifically the development and delivery of training material would be an advantage. 

• Computer literate (up to but not including Macros) 

• Drivers Licence