IT MANAGER

Date of issue: 23 July 2019

Start date of position: 01 October 2019

Position is tenable at: Letshego Bank Namibia

A job vacancy has arisen within the Operations department of Letshego Bank Namibia for the abovementioned position, the details of the role are outlined below:

Purpose of the Job:

The IT Manager will be responsible for managing the IT infrastructure and IT operations of Letshego Bank Namibia. This comprises managing the IT department, which provides a host of Information and Communication Technology (ICT) Services including but not limited to IT Procurement, Data Centre and Server hosting, Disaster Recovery, Internet and Email, IT security, Information Security, IT project management, Application Support, Network Monitoring Administration, IT License Management, Managed Services, IT Service Delivery through the Service Desk. The IT Manager will leverage the IT Infrastructure to ensure system availability to the internal system users for an enhanced user and customer experience. Additionally, this role will be responsible for vendor relationship management, Contract and Service Level Agreement (SLA) Management as well as driving benefit realization from Smart Partnerships within the ICT Space. The IT Manager will advise and provide assurance to LBN Management and Board on ICT related matters.

Key Accountabilities:

1) ICT Strategy Formulation, Implementation and Tracking (Planning and coordination of strategic processes within the IT department) and compile IT strategies and plans;

2) Alignment of ICT Strategy to Business Strategy

3) Compilation of IT budget in consultation with the COO, and the tracking of ICT Expenditure

4) Providing a stable, secure, highly available modern IT infrastructure, which is supported by skilled IT professionals;

5) Responsible for the staffing/resourcing of the department and the outsourcing of certain activities where need be,

6) Responsible for implementation of Information Security processes that are commensurate with the evolving ICT Information risks and the external environment.

7) Plan, Compile, Monitor and Evaluate IT Projects;

8) Plans and carries out IT related research (i.e. locally, regionally and or internationally);

9) Implements policies, monitors and control the application of the policies and ensure that policies are adhered to;

10) Liaises with relevant external parties and stakeholders for networking purposes and to promote the course of the division;

11) Ensures that the IT division and LBN complies with the relevant Regulatory requirements.

12) Responsible for the maintenance of an appropriate IT governance and reporting structure