Head of Group Operational Risk

Closing Date: 
Thursday, February 2, 2023
Location of the Job: 
Reference Number: 
Head of Group Operational Risk

Job vacancy have risen within Letshego Holdings Limited,

  1. Main Purpose (Why does the exist)

To develop and drive the implementation of the Group Operational Risk Management Framework that sets out enterprise-level governance, policies, and practices to proactively identify, assess, measure, report on, mitigate and control operational risk exposures associated with Letshego’s operations at all levels of and across the Group.


  1. Critical Deliverables /Core Accountabilities and Responsibilities
    1. Develops the group’s operational risk management framework, standards and methodology
    2. Partners with senior management and group leadership to set appropriate risk tolerance levels and create monitoring deliverables
    3. Proactively identifies operational risks and assess the adequacy of controls to manage such risks, including recommending enhanced or additional controls
    4. Defines and leads enterprise operational risk programs and drive the long-term roadmap for operational risk management
    5. Manages ad hoc projects and initiatives that enhance the control environment, and respond to regulatory/audit requests
    6. Produces regular operational risk briefings and presentations that summarise key metrics and operational data
    7. Ensures local operational, information & security risk governance frameworks are in compliance with regulatory requirements and policies
    8. Conducts reviews of business processes, identify risks/weaknesses, negotiate risk mitigation strategies with stakeholders and agree action plans within risk appetite.
    9. Keeps abreast of industry threats, trends and issues, ensuring that the group’s risk management frameworks are in line with industry and international best practice.
    10. Designs cyber risk policy and guidelines and managing risks associated with, unauthorised account access and cyber attacks
    11. Formulates the Operational Risk Monitoring Programme that is robust and based on industry practices and regulatory expectations to report on Letshego’s risk profile and reins in excessive risks/risky activities.
    12. Partners with Country CROs and other control functions including Internal Audit to ensure the programme alignment with minimum duplication and no material gaps in risk management (combined assurance).


  1. Key Performance Indicators
    1. Business ownership of operational risk whilst still engaging Operational Risk Management
    2. Enterprise-wide assessment framework for significant current and emerging operational risks, including monitoring that actions are in place to mitigate exposure within risk appetite.
    3. Risk assessment procedures across the Group and reviewing corrective actions for loss incidents.
    4. Closure of Regulator observations on Risk Management,
    5. Monitoring of Early Warning Signals,
    6. Delivery of risk transformation initiatives



  • Bachelor’s degree Risk Management, Finance, Business, Economics, Mathematics /Statistics or equivalent
  • Master’s in Business Administration would be an added advantage
  • At least 15 years’ experience in Operational Risk within Financial Services with a minimum of 5 years’ experience at a senior management level 


Closing Date: 02 February 2023

Application Email: [email protected]

  • A competitive remuneration package will be offered to a suitable candidate.
  • Letshego Contact Number: 3643000


Interested candidates should forward their applications accompanied by Curriculum Vitae to [email protected] by indicating the position they are applying for in the subject email: e.g. Ref: Head of Rewards Management

Reference: Head of Group Operational Risk



Disclaimer Only shortlisted candidates will be contacted