BANKING OPERATIONS QUALITY ASSURANCE OFFICER

Closing Date: 
Friday, October 18, 2019
A job vacancy has arisen within the Operations Department of Letshego Bank Namibia for the above-mentioned position, the details of the role are outlined below:
 
Purpose of the Job:
The purpose of this job is to validate all opened bank accounts, transaction ensuring that set standards, procedures, and policies are adhered to as per the statutory requirements by actively implementing day2 control functions.
 
Key Accountabilities
1) Customer Account Management
 Ensure that all bank account opening documents are received for day 2 control function,
 Verify Account Opening Documents to meet KYC Requirements in terms of the Account Opening Checklist for all new accounts,
 Verify correctness of information captured on Core Banking System,
 Perform Risk Assessments and Initial Customer Take on Screening in terms of standing instructions using approved assessment tools,
 Responsible for the FATCA assessment tests,
 Diarize and monitor receipt of outstanding supporting documentation,
 Verify mandates to request amendments on Static Data,
 Verify correctness of amendments as per customer requests and instructions in terms of the Static Data Amendment Procedures and checklist,
 Action Day 2 Reports related to the creation of New Accounts, Customer Instructions verification and Amendments to Customer details.
2) Records Management
 Ensure the safe keeping and appropriate storage of customer account documentation and transactions,
 Ensure that all Customer Account Documents are stored in terms of the Records Management policy,
 Manage and record the retrieval of customer documents from Central Storage,
 Initiate document destruction in terms of the Records Management Policy & Procedures.
3) Transaction Record Management
 Ensure that all Bank account opening documents are received for day 2 control function,
 Asses and verify that all customer account transaction documents are completed in terms of approved policies and procedures,
 Ensure that all Customer account transaction records are stored in terms of the Records Management Policy,
 Manage and record the retrieval of customer account transaction documents from central storage
 Initiate document destructions in terms of the record management policy & procedure.
4) Access Channel Request
 Verify Customer Data correctness on Core Banking System,
 Amend customer data if required in terms of the Static Data Policy,
 Capture Access Activation request on Bancs,
 Action Channel Access Application and related instructions,
 Action periodic reports
5) Customer Experience
 Maintaining set/agreed upon Turnaround time targets,
 Maintaining customer confidentiality,
 Attend and resolve customer queries within the stipulated time frame,
 Execute tasks as assigned by the line manager.
 Ad Hoc spot checks on customer transaction and verification against customer instructions
Abilities Required of Job Holder
1. Strong communication skills in both written and verbal mediums
2. Emotional maturity with strong administrative and professional drive
3. Team player, meticulous and able to perform under pressure
4. Computer literate with strong administration skills
5. Knowledge of L&D regulations in Namibia
6. Dynamic, enthusiastic, energetic.
7. Promote effective teamwork and deal effectively with conflict situations
8. Ability to come up with new ideas and a fresh respective. 9. A flexible attitude towards work (Work-life balance) 10. Ability to communicate both written and orally with all levels of the Bank/external parties.
 
Knowledge & Experience should include:
1. Must have grade 12 with minimum 25 points original certified
2. Must have at least one year work experience
3. Must be PC Literate
4. Must have excellent communication skills, attention to details and be able to multitask.
 
Closing date for applications: 18 October 2019
Apply to (email address): [email protected]
Standard Disclaimer: Only shortlisted candidates will be contacted