Arrears Supervisor

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Purpose of the Job:

Responsible for the overall management of Non-Performing Accounts (NPA) within LBN Ensuring that processes and controls are introduced to pro-actively identify and manage NPAs, bad debts and write-offs as per the agreed targets and within the set credit risk appetite for the company. Generally responsible for the supervision and guidance of the subordinates and ensuring that departmental KPAs are agreed and maintained.

Key Accountabilities:
1) Classification of Loan Book as per BID2 (BoN) requirements

1. Ensuring the loan book classification, handling and reporting as per the Bank of Namibia BID2 guidelines
2. Maintain clear arrear descriptions on account collectability statuses.

2) Management of Non-Performing Accounts (as per BID 2)

1. Ensure the monitoring and managing of all accounts in arrears.
2. Filter the Arrear aging report on a daily basis.
3. Ensure that all 180 days non-performing loans are written off.
4. Accurately Ensure that insurance settlement are done by end of every month.
5. Review and implement strategies to minimize bad debts.

3) Reporting [NPAs, Write-offs, Provisioning]

1) Providing daily, weekly and ad hoc progress/status management reporting
2) Submission of formal monthly and quarterly loan book reports to management.

4) Recoveries
1) Devising recoveries strategies to contain losses
2) Contract and engage third party debt collectors to assist with the pre write-off recovery process.
3) Analyse all recovery reports from the third party debt collector to ensure accuracy.

5) Customer Experience

1) Ensure customers complaints and queries are resolved timely and within stipulated time frames.
2) Assist and work with other departments to develop and maintain a customer-focused attitude.
3) Develop an effort to improve customer lifetime value.
4) Draw insights and present results clearly to facilitate sound decision making on next steps.
5) Monitor and Measure employees/customer engagement and impact on customers.

6) People Management

1) Motivate subordinates to manage their own performance by increasing adherence to departmental goals.
2) Provide consistent, frequent and specific in-context feedback to officers’ on quality of performance. Allow Managers to readily identify top/poor performers.
3) Conduct Staff performance annual reviews as per the agreed timeframes/deadlines.
4) Accurately manage staff conflict.
5) Provide counselling to emotionally disturbed staff members.
Core Competencies

1) Leadership and people management.
2) Able to communicate at all levels.
3) Dynamic, enthusiastic, energetic.
4) Promote effective teamwork and deal effectively with conflict situations
5) Ability to come up with new ideas and fresh respective.
6) Problem Solver
7) Strong Reporting capability required
Core Values (uniqueness) required [guiding us in our decisions and our basis for performance measurement]

1) Simple
2) Appropriate
3) Responsive
4) Accessible
5) Inclusive
6) Ethical elated field.
Knowledge and Experience Required of Job Holder:

Grade 12 Certificate and tertiary qualification or at least 5 years working experience in a Debt Collection related area.
Strong communication, interpersonal and leadership skills.
Excellent negotiation and problem solving skills.
Proficiency with Microsoft Office for Windows (Outlook, Word and Excel) is required.
Must be multitask oriented, organized, set priorities and meet deadlines.